Narelle has been conducting training for Alpha Family Day Care Service for the past 18 months. Narelle’s presentations are both engaging and knowledgeable. Most of our Educators are from Non-English speaking backgrounds and Narelle presents in a way that is easy for our Educators to understand. She has taken the time to form positive relationships with both Staff and Educators, and we feel extremely grateful for her ongoing guidance and support.

Narelle has continuously supported our out-of-school care service. Her guidance, advice and support has helped our management team along with all other educators to provide high quality care. Our educators have felt refreshed and inspired after Narelle’s professional development sessions which has lead to change and improvement within our service. Narelle reached out and offered support throughout our Assessment and Rating process as well as throughout the COVID crisis. As a service we value Narelle’s support, professional opinion and the high quality of professional development she delivers.

Narelle has a thorough understanding of OSHC services and the challenges we face and helps us to get a better understanding and outcome for our daily implementation of our program. Her understanding and insight of the field adds tremendous value to our Centre. Her skill in explaining various requirements regarding the Quality Areas has certainly added value to understanding concepts and interpreting them. Narelle will also assist our centre with the progress of our program cycle and its implementation. She shared valuable information with the need for critical reflection to take place ongoing. This sometimes awkward theme was broken down into manageable steps building on the future for relaxed Critical conversations aimed at our own practices that needs to be addressed.