Narelle has a thorough understanding of OSHC services and the challenges we face and helps us to get a better understanding and outcome for our daily implementation of our program. Her understanding and insight of the field adds tremendous value to our Centre. Her skill in explaining various requirements regarding the Quality Areas has certainly added value to understanding concepts and interpreting them. Narelle will also assist our centre with the progress of our program cycle and its implementation. She shared valuable information with the need for critical reflection to take place ongoing. This sometimes awkward theme was broken down into manageable steps building on the future for relaxed Critical conversations aimed at our own practices that needs to be addressed.

Narelle has continuously supported our out-of-school care service. Her guidance, advice and support has helped our management team along with all other educators to provide high quality care. Our educators have felt refreshed and inspired after Narelle’s professional development sessions which has lead to change and improvement within our service. Narelle reached out and offered support throughout our Assessment and Rating process as well as throughout the COVID crisis. As a service we value Narelle’s support, professional opinion and the high quality of professional development she delivers.